Cancellation policy

Last updated: September 19, 2026

This Cancellation Policy applies to Otzera Gem Club memberships and any other recurring purchase option offered by Otzera LLC (“Otzera”) on otzera.com. It forms part of our Terms of Service.

1. How Your Membership Works

Gem Club is a continuous monthly membership. Your membership renews automatically every month until you cancel.

When you join, you authorize Otzera to charge the payment method you provide on the day you join, and again automatically on the same day each month after that. Each charge is made up of:

the monthly price of your membership level;
insured shipping for that month’s gemstone; and
applicable sales tax.

Current membership prices, before shipping and tax, are:

Discovery Collector: $99 per month, plus $15 insured shipping per shipment
Curated Collector: $249 per month, plus $25 insured shipping per shipment
Premier Collector: $549 per month, plus $25 insured shipping per shipment

The price shown at checkout when you join applies until changed under Section 7.

Each paid month includes one natural gemstone, selected as described for your membership level on the Gem Club page. Gem Club ships to U.S. addresses only.

2. How to Cancel

You may cancel at any time, online, without contacting us. Log in to your Otzera account, open your subscription, and select Cancel.

You may also cancel by emailing hello@otzera.com from the address on your account with the word “Cancel.” We will not ask for anything beyond what we need to identify your membership.

We will confirm your cancellation by email.

To avoid being charged for the next month, cancel before your next renewal date. A renewal that has already been processed will not be reversed.

3. What Happens When You Cancel

Canceling stops all future billing. It takes effect at the end of the month you have already paid for. That month’s gemstone is still selected and shipped to you, and every gemstone you have received is yours to keep.

If you cancel as a Premier Collector after your three options have been presented, you still receive that month’s selection under Section 6.

4. No Refunds of Processed Charges

Membership and shipping charges are not refundable once processed. This includes a renewal charged because you did not cancel before your renewal date. There are no partial-month refunds or proration.

The only exceptions are:

where a refund is required by law;
where a gemstone arrives damaged in transit, is incorrectly fulfilled, or is materially not as described, as provided in our Return & Refund Policy; and
where we charged you in error, for example after a timely cancellation. In that case we will refund that charge.

Gem Club gemstones are not returnable for a refund. Exchanges are available on request, at your cost, if requested within 14 days of delivery. The full terms are in Section 11 of our Return & Refund Policy.

5. Pausing or Delaying a Shipment

You may request a one-month pause by contacting us before your next renewal date. You are not charged, and no gemstone is shipped, for a paused month. Your membership resumes automatically after the pause.

If you are traveling or temporarily unable to receive a shipment, you may contact us to arrange a delayed shipping date.

Gem Club is a continuous monthly program, so individual months cannot otherwise be skipped.

6. Premier Collector Selections

Each month, Otzera presents Premier Collector members with three privately curated gemstones. Please make your choice within 7 days after we send your options.

If we have not received your choice by then, Otzera will select one of the three on your behalf, and it will ship as that month’s gemstone.

For all membership levels, Preference Profiles and Collector Profiles guide our selections but do not guarantee a particular species, color, origin, size, or value. You may change your profile at any time. The change applies to selections not yet made.

7. Changes to Price or Membership Terms

If we change the price of your membership or its shipping, or make another material change to your membership terms, we will email you at least 7 days and no more than 30 days before the change takes effect, with instructions for canceling. If you do not cancel before the change takes effect, it applies to your later renewals.

At least once a year, we will email you a reminder of your membership level, billing frequency, current charges, and how to cancel.

We may modify, replace, or discontinue Gem Club or any membership level. If we discontinue your membership, we will notify you and either fulfill any month you have already paid for or refund that month’s charge.

8. Failed Payments

If a renewal payment fails, we may retry it and will ask you to update your payment method. No gemstone is selected or shipped for a month that has not been paid.

If payment is not resolved within 14 days of the failed renewal, we may cancel your membership.

9. Our Right to Suspend or End a Membership

We may suspend or end a membership for non-payment, a disputed or reversed charge, suspected fraud, abuse of our policies, or a breach of our Terms of Service.

If we end a membership for any other reason, we will fulfill any month you have already paid for or refund that month’s charge.