Shipping
Every Otzera gemstone is shipped fully insured, trackable, and with signature confirmation where appropriate to its value. We currently ship to U.S. addresses only.
In-stock gemstones typically leave our facility within 2–3 business days after payment has cleared and any verification is complete. Once shipped, delivery takes:
- Standard shipping: 3–5 business days
- Express shipping: 1–2 business days
(Custom work, such as assembling a collection of several gemstones, may take longer; we will discuss timing with you directly.)
Shipping and insurance charges are shown at checkout. For Gem Club members, insured shipping is $15 per shipment for Discovery Collector and $25 for Curated Collector and Premier Collector, billed with each renewal.
Full details are in our Shipping Policy.
Returns
Standard, in-stock gemstones may be returned within 14 days of delivery. Every return must be authorized in advance: email hello@otzera.com with your order number, and ship the gemstone back within 7 days of authorization.
- The gemstone must be unaltered and in its original condition, with all packaging, documentation, and laboratory reports.
- Returns must be fully insured, trackable, and signature-required, at your cost.
- Original shipping and insurance charges are not refunded.
- A 15% restocking fee applies to change-of-mind returns.
Final Sale items, custom or special-order pieces, and gemstones that have been set, recut, or otherwise altered are not returnable. Gem Club selections are not returnable for a refund, but exchanges are available on request, at your cost, within 14 days of delivery.
Inspection and Refunds
Every return is inspected against the gemstone’s original photographs, measurements, laboratory documentation, and Digital Gem Passport record. Approved refunds are initiated within 5 business days after inspection, to the original payment method.
Damaged or Incorrect Orders
If your order arrives damaged, is missing an item, or is not what you ordered, contact us within 3 business days of delivery with photographs, and keep all packaging. We will put it right at no cost to you, and no restocking fee applies.
Full details are in our Return & Refund Policy. Questions before you buy? Contact us. We are happy to provide additional images, certification details, or a private viewing.